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  • Small Animal Concierge (Veterinary Health Center)

    Kansas State University

    The Veterinary Health Center (VHC) is seeking applicants for Small Animal Concierge. This position is responsible for providing quality client services in the Small Animal receiving area of the VHC. Hospital mission includes providing quality medical services, training for professional veterinary students, and excellent client communication and service. Client services must be provided in a professional manner since first impressions often establish the customer's assessment of the overall quality of care. It is important that this position establish good will and open communication to ensure that clients become part of the treatment team, will return the VHC and will refer others to Kansas State for care.

    Preferred Qualifications:
    Two years’ experience in clerical or office support
    Training in general office practice
    Experience in over-the-counter sales with related ability to accurately handle money
    Experience with data processing and personal computer usage
    Experience with veterinary hospital management program software, such as VetStar, will be an asset for this position
    Experience working in a veterinary hospital
    Good public relation skills to include the ability to communicate professionally under stress such as might be imposed by an impatient client or doctor
    Working knowledge of medical terminology
    Knowledge of common small animal diseases, injuries and other disorders
    Computer skills, including knowledge of word processing computer software and medical data base programs
    Ability and skills to efficiently coordinate calls on a multiline telephone system
    Aptitude and accuracy with math skills to include the ability to handle money
    Ability to collaborate with established procedures, protocol, and instruction from supervisor
    Ability to complete data entry in computer system accurately and in a timely fashion
    Ability to apply skills of a service oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.
    Ability to collaborate with established procedures, protocol, and instruction from supervisor

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