Technician Resources Manager – Foster Hospital for Small Animals – (21001082)
The Foster Hospital for Small Animals provides high-quality veterinary medical/surgical care to inpatient, outpatient, and critical/emergent small animal cases. In addition to patient care, this hospital is responsible for creating a positive learning experience for Tufts veterinary students, encompassing all practices at the Foster Hospital for Small Animals.
Tufts University’s Cummings School of Veterinary Medicine offers one of the most forward-looking educational environments in veterinary medicine in the country. This position reports directly to the Hospital Director with a broken-line reporting relationship for financial and administrative responsibilities to the Hospital Administrator.
This position has a leadership role with responsibility of recruitment, interviewing new candidates and retention of veterinary technicians in the Foster Hospital for Small Animals. The Technician Resources Manager will provide additional Hospital Administration resources on the clinic floor to help resolve daily operations issues.
Supervisory responsibilities include the oversight of Senior Veterinary Technicians, Veterinary Technicians, Veterinary Assistants and Animal Care Attendants. The position also interacts daily with Associate Medical Director of Operations, Accounting Manager, Pharmacy Supervisor, Sr. Payroll Coordinator, Client Services Manager and the Pathology Manager to ensure smooth operations of the hospital.
The Technician Resources Manager oversees the overall daily management and direction of the clinic floor activities related to inpatient services (Anesthesia, Diagnostic Imaging, Emergency and Critical Care, Surgery, Wards, Animal Care). The individual provides leadership, planning, staff and patient management along with operational oversight so that the hospital can achieve its dual goals of providing excellent medical care to our patients and superior customer service to our clients. This position will work to continuously improve the hospital’s patient care and customer service. In addition, the individual will work collaboratively with the Assoc. Medical Director-Operations, Client Services Manager, Front Desk Supervisors, Pharmacist and Accounting Supervisor to ensure effective operations of the hospital. Will be responsible for implementing policies, procedures, and guidelines to maintain compliance with regulations and will have primary responsibility for patient care issues. The Technician Resources Manager works closely with their direct reports to ensure there is open communication and accountability. In concert with their direct reports, will manage the performance of staff. Will be involved in all inpatient service staffing decisions, training, cross training, scheduling, reviewing performance and resolving personnel and scheduling issues that may arise.
Education – BA/BS with 7+ years of related experience in a veterinary practice environment.
Candidate should have 3+ years of managerial supervisory experience.
Familiarity with Microsoft Office, specifically Excel and Word.
Ability to lift up to 25 lbs. with or without accommodation.
Demonstrated leadership experience; excellent computer skills; outstanding organizational, interpersonal, communications and time-management skills; ability to exercise discretion and interact effectively with people at all levels and from diverse backgrounds; maintain professional positive outlook, handle multiple projects simultaneously; ability to work with frequent interruptions and to multi-task; exceptional attention to detail.
If candidate is a Veterinary Technician, CVT is preferred.
Enjoy working with people and solving problems.
Demonstrated knowledge of veterinary patient care software (EMR – electronic medical record) systems.
Special Work Schedule Requirements:
The Hospital’s hours are 24 hours per day, 365 days per year. The position may require occasional evening and weekend hours.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity