Tufts University’s Cummings School of Veterinary Medicine offers one of the most forward-looking educational environments in veterinary medicine in the country. Located in Grafton, MA, our beautiful campus is situated in a country atmosphere within an easy reach of major highways.
The Foster Hospital for Small Animals provides high-quality veterinary medical/surgical care to inpatient, outpatient, and critical/emergent small animal cases and superior customer service to our clients. In addition, the hospital provides a positive learning experience for Tufts veterinary students encompassing all specialties at the Foster Hospital for Small Animals.
We offer a generous compensation package to include medical, dental, life insurance, retirement, tuition reimbursement and generous holiday, sick and vacation time. We offer a competitive salary commensurate with education and experience. Some other perks of working here include a CE allowance, a beautiful New England campus with an on-campus café, and all major holidays being observed by the University.
This position has a leadership role with responsibility for recruitment and retention of veterinary technicians, veterinary assistants, and animal care attendants working in the ECC and wards in the Foster Hospital for Small Animals. The position oversees the overall daily management and direction of the clinic floor activities related to inpatient care for ECC (Emergency Room and Intensive Care) and Wards, which provide 24-hour medical treatments to our clients. Other responsibilities include implementing policies, procedures, and guidelines to maintain compliance with regulations and ensure excellent patient care. This position will be responsible for all inpatient service staffing decisions, training, cross training, scheduling, reviewing performance and resolving personnel and scheduling issues that may arise in ECC and the Wards.
The successful candidate works closely with their direct reports to ensure there is open communication and accountability and will manage the performance of staff in conjunction with their direct reports. Operational oversight is critical to continuously improve the hospital’s patient care and customer service.
This position reports directly to the Hospital Director with a broken-line reporting relationship for financial and administrative responsibilities to the Hospital Administrator, and must work closely with the ECC Medical Director, Chief Operating Officer (COO), the other Assistant Director of Veterinary Nursing (Specialty Services) and relevant section chiefs to ensure optimal patient care.